jk99's Privacy Policy —
Your information is completely safe

1. Introduction and Applicability

jk99 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. In this privacy policy, we describe in detail what types of information jk99 collects, why it collects them, how it uses them, and what steps we take to protect your information.

This policy applies to jk99's website (https://jk99.cam), mobile application, and all our digital services. This policy comes into effect when you create an account on our platform, use our services, or contact us in any way.

We promise that your personal information will never be sold to third parties and will not be used for any purpose other than those stated in this policy.

2. What Information We Collect

jk99 collects the following types of information to provide uninterrupted services and ensure member security:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only persons aged 21 and above may register)
• Email address
• Residential address
• National ID card or passport number (when identity verification is required)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit, withdrawal, and betting history
• Bonus and promotion related information
• Account balance and transaction timestamps

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Cookies and session data
• Site usage patterns and log files
• Location information (at country level)

3. Purpose of Data Collection

jk99 uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Account creation, management, and verification
• Processing deposits and withdrawals
• Distributing bonuses and promotions
• Improving platform functionality
• Identifying and resolving technical issues

3.2 Security and Compliance

• Preventing fraud and illegal activity
• Age verification (ensuring access only for persons aged 21 and above)
• Complying with Anti-Money Laundering (AML) regulations
• Implementing responsible gaming policies
• Protecting account security

3.3 Communication and Customer Support

• Sending important account-related notifications
• Providing 24/7 live chat support
• Sending promotional offers and updates (with your consent)
• Resolving complaints and issues

4. Methods of Data Protection

jk99 uses the latest industry-standard technology to protect your personal information. Our security measures are as follows:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which prevents third-party access.
• Password Hashing: Your password is never stored directly — strong hashing algorithms are used.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and security monitoring systems.
• Restricted Access: Only authorized personnel can access your information when necessary.
• Regular Security Audits: Our systems undergo regular security testing.

However, there is no way to make data transmission over the internet completely secure. Although we take every precaution, we cannot guarantee 100% security.

5. Sharing Information with Third Parties

jk99 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Only necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technical infrastructure service providers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in the case of a court order, regulatory authority directive, or legal requirement. In such cases we are legally obligated, and we will try to notify you in advance as much as possible.

5.3 Fraud Prevention

Necessary information may be shared with security agencies to prevent fraud, money laundering, or other illegal activities.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the jk99 website. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and remember user preferences.

6.2 Functional Cookies

These cookies help improve your browsing experience. They are used to remember language preferences, display settings, and previous transaction information.

6.3 Analytical Cookies

These cookies are used to analyze website performance and usage patterns, which helps us improve our services. You can disable cookies in your browser settings, but some services may not work properly as a result.

7. Data Retention Period

jk99 does not retain your personal information beyond what is necessary. Retention periods for different types of information are as follows:

• Account Information: For the entire period the account is active, and after account closure for a set period as required by law.
• Transaction Information: Retained for the period necessary to comply with financial regulations.
• Communication Information: Retained for a reasonable period after a support request is resolved.
• Technical Logs: Retained for a limited period as needed for security and service improvement.

8. Your Rights and Choices

As a jk99 member, you have the following rights over your own information:

8.1 Right to Access Information

You may request to view the personal information stored in your account at any time. We will provide the information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request a correction. Please contact our support team for this.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. Please contact us at [email protected] for this.

9. International Data Transfers

jk99 primarily provides Bangladesh-focused services. However, our technical infrastructure may operate on servers located in various countries. For any international data transfer, we ensure that adequate data protection measures are in place in the recipient country and that international standards are being followed.

10. Protection of Minors

jk99 strictly provides services only to persons aged 21 or above. We do not knowingly collect any information from minors. An age verification process is active at the time of registration, and additional verification is carried out in suspected cases. If we learn that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

11. Changes to the Policy

jk99 reserves the right to update this privacy policy as needed over time. For any significant changes, we will:

• Clearly state the date of the change at the top of this page.
• Attempt to notify registered members via email.
• Re-obtaining consent may be required for significant changes.

Continued use of the platform after changes will be taken to mean that you agree to the updated policy.

12. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Via the 24/7 live chat support on the website

Our support team is ready to assist you in Bengali 7 days a week, 24 hours a day. We will try to respond to your request as quickly as possible.